Senior Customer Success Manager – LessorLøn (Payroll)

Centrum Personale is searching for a qualified Payroll candidate for our customer Lessor A/S in North Zealand, Allerød. Lessor A/S is part of Paychex Europe, and they offer bright and regular office premises, and pleasant working environment.

About the company

Paychex Europe help businesses simplify Payroll and HR. Now we are looking for a Senior Customer Success Manager to join the Lessor team, focusing on LessorLøn Payroll solution. In this role, you are the trusted advisor, guiding Lessors clients to get the best value out of their Payroll processes, ensuring compliance, efficiency, and great customer experience.

The Team

You will join a dedicated and collaborative Customer Success team of 6 colleagues, including people who work hand in hand with sales, onboarding, and product specialists. Lessor value open communication, knowledge sharing, and supporting each other to deliver the best outcomes for our customers. You will have the chance to learn from experienced colleagues and shape, how to create Payroll success.

About the Role

As a Senior Customer Success Manager, you will work closely and develop trust with our customers, ensuring they feel confident with LessorLøn Payroll solutions. You will combine Payroll expertise with a strategic mindset to help businesses optimize processes, expand usage, and uncover growth opportunities. You will also play an important role internally, sharing insights into product, marketing, and sales teams to continuously improve our solutions.

Key responsibilities

• Provide prompt and expert support to new and existing payroll customers, ensuring they understand how to effectively use LessorLøn.
• Deliver expert guidance, training sessions, and educational content to empower customers.
• Conduct regular account reviews, identify growth opportunities, and develop tailored Customer Success Plans.
• Drive best practices by hosting on-site visits and compliance-focused workshops.
• Collaborate with internal teams to share customer insights and influence product enhancements.

Beyond these core responsibilities, you will also play a key role in expanding payroll modules and related HR solutions within customers’ portfolios, driving revenue growth while ensuring long-term client success.

What we are looking for

You have solid experience in customer success, account management, or support within Payroll, or HR tech platforms.

You have

• Strong knowledge of payroll processes, compliance, and relevant legislation
• Experience with CRM systems and success tools (e.g., Pendo, dashboards)
• Ability to analyze customer needs and develop strategic solutions
• A proactive, customer-focused mindset will be essential to thrive in this role
• You are fluent in Danish (written and spoken)
• You have excellent communication and problem-solving skills, with the ability to build lasting relationships.

We offer

First and foremost, we offer you a company culture characterized by mutual appreciation. You can be sure to receive a warm welcome. The atmosphere is relaxed and informal, and the management's doors are always open.

We offer a key role in a fast-growing European organization with a collaborative and innovative working environment, where your voice matters.

You will also enjoy:

• Opportunities for both personal and professional development
• The ability to directly influence how our Payroll products evolve
• A great canteen, fitness room, free parking facilities, and an active staff association.

Interested?

If you have any questions about the job, please feel free to contact Chief Consultant, Anette Thaulow, Centrum Personale by mail: at@centrum-personale.dk or phone: (+45) 33244080

We look forward to hearing from you.