Customer Service & Data Manager – Nordics

For our client Pierre Fabre, based in Søborg, we are looking for a Customer Service & Data Manager to join their Nordic team.

Pierre Fabre is a global leader in pharmaceutical and dermo-cosmetic solutions, delivering a holistic approach to care — from prevention to treatment and support.

Are you passionate about delivering exceptional customer experiences while ensuring high-quality data? Do you thrive in a fast-paced, collaborative environment? Then this could be your next career move.

Your role

As Customer Service & Data Manager, you will take ownership of the full Order-to-Cash cycle for dermo-cosmetic brands across the Nordic region (Denmark, Sweden, Norway, and Finland).

You will also lead master data management across systems — playing a key role in ensuring operational excellence, data accuracy, and customer satisfaction.

This is a central role within the Nordic Operations team, offering broad exposure and close collaboration across functions.

Key responsibilities

Customer Service & Order Management

• Manage daily sales orders, including campaign orders
• Oversee invoicing, month-end closing, and backorders
• Act as the main point of contact for customers and internal stakeholders
• Handle complaints, returns, and invoice corrections

Data Management

• Maintain product data, pricing, assortments, and customer master data
• Coordinate annual price updates
• Ensure data accuracy and consistency across systems
• Deliver reporting, dashboards, and data analysis

Projects & Support

• Contribute to continuous improvement initiatives and audits
• Develop internal guidelines and documentation
• Support IT coordination and provide team backup when needed

Your stakeholders

You will collaborate closely with:

• Nordic Operations Manager
• Planning & Logistics
• Marketing, Country Managers, and Key Account Managers across the Nordics
• Third-party logistics providers

Your profile

• Degree in Business Administration, Supply Chain, Data Management, or similar
• 3–7 years of experience in Customer Service and/or Master Data
• Strong Excel skills and ERP experience (Dynamics; SAP is an advantage)
• Structured, detail-oriented, and proactive
• Fluent in English
• Strong analytical mindset with excellent communication skills

What’s in it for you?

Pierre Fabre offers an exciting opportunity to take on a key role in an international and growing organization. You will report directly to the Nordic Operations Manager and be part of a dynamic, supportive environment.

• A role with real impact on operations and business performance
• Exposure to cross-functional and international projects
• A collaborative and positive work culture
• Flexible working conditions, including remote work options
• Strong opportunities for professional development
• Opportunity to work from home two days a week
• A competitive salary + pension
• Health Insurance
• Nice lunch and fruit arrangement

Interested?

Please submit your application and CV via the form below.

For questions, feel free to contact Senior Consultant Susan Vegeberg at +45 33 24 40 80